Engineering manager, machine learning

Engineering Manager, Machine Learning

Sacavém, Lisboa, Portugal

Job Description

At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and inclusive earth culture.

We are looking for a Machine Learning Engineering Manager to join our Machine Learning team. You will be delivering AI/ML powered features for our customers at Zendesk scale.

What you will be doing

• Lead a team of experienced Machine Learning Engineers and Scientists, offering direction and assistance at every stage of the lifecycle of an ML project.
• Collaborate with existing ML/AI leadership to continually improve software delivery and service reliability.
• Lead the recruitment of new team members and facilitate a speedy, engaged interview process.
• Create a diverse and inclusive working environment where people can thrive.
• Be an active contributor to your team’s continuous improvement and its members’ career development.

What you bring to the role

Required

• Experience managing people across one or more teams, ideally working with large, distributed Internet-facing systems.
• Proven expertise in leading the delivery of machine learning projects to production.
• Phenomenal communication skills, both written and verbal.
• Refined prioritization skills, you are able to focus your time and energy where it’ll have the most impact.
• A dedication to continual development.
• Collaborative, upbeat work ethic where you can take ownership and have fun.

Preferred

• Previous experience delivering ML products, or in ML operations (MLOps).
• Experience with recent tooling around LLM evaluation and monitoring.
• Experience with either SQL or DBT.

Tech Stack

• Python and Ruby for code.
• AWS for servers.
• Py
  Torch for local machine learning models.
• Airflow and Metaflow for ML pipelines.
• S3, RDS My
  SQL, and Snowflake for data storage.
• Kubernetes and Docker for services and model deployment.
• Heavy usage of LLM technology from multiple providers.

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement, giving the flexibility to move quickly, focus on innovation, and scale with growth. Over 100, 000 paid customer accounts in more than 150 countries. Based in San Francisco, Zendesk operates globally.

Hybrid Work

This role is hybrid, with a mix of onsite and remote work. You will be expected to attend the local office for part of the week, with the exact schedule determined by the hiring manager.

Equal Opportunity Employer

Zendesk is an equal opportunity employer and we’re committed to fostering diversity & inclusion in the workplace. All applicants are considered without regard to race, color, religion, national origin, age, sex, gender identity, sexual orientation, marital status, disability, veteran status, or any other characteristic protected by law.