Engineering Manager ML Lisboa

Engineering Manager ML
Lisboa
Lisboa, Lisboa, Portugal

At Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and
-
- earth culture.

We are looking for a Machine Learning Engineering Manager to join our Machine Learning team. You will be delivering AI/ML powered features for our customers at Zendesk scale.

What you will be doing

Lead a team of experienced Machine Learning Engineers and Scientists, offering direction and assistance at every stage of the lifecycle of an ML project.

Collaborate with existing ML/AI leadership to continually improve software delivery and service reliability.

Lead the recruitment of new team members and facilitate a speedy, engaged interview process.

Create a diverse and inclusive working environment where people can thrive.

Be an active contributor to your team’s continuous improvement and its members’ career development.

What you bring to the role

Required

Experience managing people across one or more teams, ideally working with large, distributed Internet-facing systems.

Proven expertise in leading the delivery of machine learning projects to production.

Phenomenal communication skills, both written and verbal.

Refined prioritization skills, you are able to focus your time and energy where it’ll have the most impact.

A dedication to continual
- development.

Collaborative, upbeat work ethic where you can take ownership and have fun.

Preferred

Previous experience delivering ML products, or in ML operations (MLOps)

Experience with recent tooling around LLM evaluation and monitoring

Experience with either SQL or DBT

Our code is written in Python and Ruby

Our servers live in AWS

Our local machine learning models rely on Pytorch

Our ML pipelines use Airflow and Metaflow

Our data is stored in S3, RDS My
SQL and Snowflake

Our services and models are deployed to Kubernetes using Docker

Heavy usage of LLM technology from multiple providers

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100, 000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

#LI-MK12

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific
- office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any
- employment testing, or otherwise participate in the employee selection process, please send an
- mail to peopleandplaces@zendesk.com with your specific accommodation request.

About Us

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

More meaningful moments. Fewer Zoom calls.

What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.

With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

Recruitment Scam Alerts

We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through
- mail, text message or social media. Please verify the source of any
- related communications carefully. All official Zendesk communications are conducted through "@ zendesk.com " email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com