English Customer Advisor - Lisbon, Portugal Lisboa

English Customer Advisor - Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

Social network you want to login/join with:

English Customer Advisor - Lisbon, Portugal, Lisbon

Client:

Cross Border Talents

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

17afe86e4ab7

Job Views:

6

Posted:

23. 06. 2025

Expiry Date:

07. 08. 2025

Job Description:

Cross Border Talents is recruiting English Customer Support Agents to work in Lisbon, Portugal.

Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognized as an excellent company to work for and one of the best customer service providers in Portugal, awarded several times by the Great Place to Work Institute and Exame Magazine.

Your role as a customer support agent is to support their activities by providing the best quality service to their customers, working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer inbound calls and customer inquiries;
• Provide support and guidance to customers, resolving issues in a timely and empathetic manner;
• Maintain accurate data input of consumer inquiries, questions, and feedback in the customer service database;
• Troubleshoot using open questions, support documents, and system training;
• Offer recommendations for common problems or frequently asked questions.

Requirements

• Fluency in English (C2 Level or Native);
• Typing speed of 20 words per minute;
• Availability to work rotating shifts;
• Previous experience or contact with clients;
• Good listening and empathy skills;
• Team spirit and flexibility;
• Private health insurance after 6 months of contract;
• Airport
  - up and administrative assistance with registration in Portugal;
• Reimbursement of flight expenses;
• Accommodation in shared apartments provided by the client;
• Free Portuguese lessons, sports activities, and more!