English Customer Response Specialist - Lisbon [241-001364-1] Lisboa

English Customer Response Specialist - Lisbon [241-001364-1]
Lisboa
Lisboa, Lisboa, Portugal

Funções:
Key Responsibilities:

• Customer Response Management: Be a key member of our ISO2001-compliant Customer Response Centre, delivering integrated support for all business solutions.

• Service Excellence: Demonstrate best practices in Customer Response management, consistently ensuring high levels of customer satisfaction.

• SLA & Order Management: Support effective SLA and order management within the Service and Assure team, collaborating with other eircom Business functions and clients.

• Shift Participation: Take part in a shift rota to ensure round-the-clock support.

• Customer Service Strategy: Contribute to the development and execution of our customer service strategy to achieve targeted customer experiences.

• Reporting & Customer Interaction: Act as a single point of contact for assigned customers, generating reports, and managing service levels through regular communication, including conference calls and occasional face-to-face meetings.

• Order Processing & Project Support: Handle order processing, call management, and project activities, ensuring timely updates and resolution of customer requests.

• Remote Provisioning & Support: Provide remote provisioning and support for customer service requests, including managing complex SLA solutions.

• Collaboration & Leadership: Work closely with project managers and other team members to manage customer relationships and support overall team objectives.

• Personal Development: Continuously develop your skills and knowledge to enhance your contribution to the team.

Requisitos:
Requirements:

• Fluent in English.

• A proactive team player with excellent communication skills.

• Experience in customer service, order management, or related roles.

• Ability to manage multiple tasks and projects effectively.

• Strong understanding of SLA management and customer service principles.

• Willingness to participate in a shift rota and adapt to a fast-paced environment.

• Commitment to personal development and contributing to team success.

Oferta:
We offer:

- MON- FRI rotative from 8h - 18h

- Base Salary + meal allowance + productivity bonus

- Work contract with our client.

- Entry date: 7th of October

If you have the interest, please make sure to apply.