English Customer Support Advisor Lisboa

Job Overview

We are looking for a professional and empathetic English Customer Support Advisor to join our customer service team. The ideal candidate will be responsible for providing exceptional support to our English-speaking customers via email, chat, phone, and/or social media. You will act as the first point of contact, helping to resolve issues efficiently and ensuring customer satisfaction.

Key Responsibilities

• Respond to customer inquiries in English via phone, email, live chat, or social media.
• Provide accurate, valid, and complete information by using the right tools and processes.
• Handle customer complaints and provide appropriate solutions within time limits.
• Follow up to ensure resolution and customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document interactions, feedback, and issues in the CRM system.
• Escalate complex or unresolved issues to the relevant department or team leader.
• Keep
  -
  - date with product knowledge, company policies, and procedures.

Requirements

• Fluency in English (both written and spoken)
  - level or C1/C2 proficiency.
• Proven customer support experience or experience in a
  - facing role.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Tech-savvy with experience using customer support software
• High school diploma or equivalent; further education or relevant certifications are a plus.
• A calm and patient demeanor, especially under pressure.

What We Offer

• Competitive salary and
  - based bonuses.
• Opportunities for professional growth and development.
• Friendly and inclusive work environment.
• Flexible work hours - You can choose between day shift or night shift.
• Health benefits and paid time off.