English customer support-Porto Porto

English customer support-Porto
Porto
Porto, Porto District, Portugal

We are looking for fluent English speakers (C1 min) to work in customer support positions. You will be assisting clients of renowned worldwide companies and working in an international environment.

What we are looking for in a candidate:

• Speak C1 level of English
  
• Good communication and soft skills
  
• Willingness to learn
  
  

What you will have to do:

"Provide timely and
- quality support for the company's tech products to a diverse, global user base. This scope covers the clear and operational framework that drives our support performance, ensuring agile, efficient, and
- quality customer interactions.

Key Responsibilities:
Handle incoming support inquiries– via email and chat – with efficiency and accuracy.
Adhere to standard operating procedures (SOPs) to resolve issues and escalate complex cases as necessary.
Maintain adherence to established service level agreements (SLAs) and quality standards.
Participate in regular training, coaching, and performance reviews to continuously improve service quality. "


What you will be offered:

- Complete paid training
- Private health insurance
- Many other benefits

Important information:

It is mandatory that you have an EU passport or a Portuguese residence card.

When you apply for this vacancy, you are giving us your GDPR consent. Your CV may be shared with the client directly for the purpose of recruitment.


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