English Customer Support

English Customer Support
Lisboa
Lisboa, Lisboa, Portugal

Key Responsibilities:

• Provide outstanding customer service via phone, email, and chat to address customer inquiries and concerns.
• Assist customers with
  - related questions and ensure a smooth and positive experience.
• Record and manage customer interactions accurately in our system.
• Collaborate with team members to improve customer satisfaction and resolve issues promptly.
• Maintain
  -
  - date knowledge of products and services to provide informed assistance.
• Participate in training sessions and team meetings as required.

Requirements:

• Native proficiency in English.
• Strong communication and interpersonal skills.
• Previous experience in customer service is preferred but not required.
• Ability to work independently and as part of a team.
• Problem-solving skills and a
  - centric mindset.
• Proficiency in using computer systems and software.

Benefits:

• Competitive salary based on experience.
• Hybrid working model with flexibility in working from home and the office.
• Opportunities for professional development and career growth.
• Supportive and inclusive work environment.
• Additional perks and incentives.