English-Speaking After Sales Support Agent - Santarém

English-Speaking After Sales Support Agent - Santarém
Viseu
Viseu, Viseu District, Portugal

Portugal (Full Remote – Mainland only)

Start Date : 15 January

This role focuses on technical support for a French Saa
S product, with an emphasis on SQL-based analysis and
- level troubleshooting.

Quarterly
- site presence in Porto is required, no experience needed.

ROLE OVERVIEW

You will join the technical support team of a French company providing a financial and accounting management solution for SMEs. The role focuses on Level 3 technical support, including advanced troubleshooting and
- level analysis.

KEY RESPONSIBILITIES

• Handle technical support via phone, email, and chat

• Analyze application errors and incidents

• Perform SQL queries and data validations

• Support users with
  - related technical issues

• Follow troubleshooting procedures and technical protocols

• Ensure data accuracy and consistency

• Contribute to process and incident improvements

REQUIREMENTS

• Fluent French (spoken and written)

• English level B2

• Experience in technical support, helpdesk, or application support

• Solid SQL knowledge is mandatory

• Strong analytical and
  - solving skills

• Clear technical communication and ticket management skills

WORKING CONDITIONS

• Remote within mainland Portugal

• On-site visit in Porto once every 4 months

• 40 hours/week, Monday to Friday

• Working hours between 08:00–17:30 (rotational)

TRAINING

• 12 working days, 8 hours/day (in English)

• Paid training: EUR net per week

• Contract signed after successful training completion

COMPENSATION & BENEFITS

• Gross monthly package up to 1, 306. 66 EUR

• Private health insurance from day one

• Long-term role with potential permanent contract

This role is intended for candidates with strong SQL skills and
- on technical support experience who are comfortable working remotely with occasional
- site presence in Porto.