English speaking Customer Service Support for a social media platform in Lisbon! Porto

Overview

Cross Border Talents is looking for an English speaker to work as a Customer Service Representative for a leading social media platform in Lisbon, Portugal.

Responsibilities

As a Customer Service Representative, your main mission will be to provide support to small and
- sized businesses (SMBs) to help them grow their businesses across multiple channels via chat, email and phone. Therefore, you will support and expand the
- serve advertising base for SMB clients in the online and digital advertising domain, provide pre and
- sales support and product and tool support to improve clients experience.

What we are looking for

• Exceptional verbal and written English communication skills (at least C1);
• Empathic and helpful;
• Team player;
• Soft skills for
  - escalating situations when needed;
• Able to handle sensitive information;
• Fast learned capacity;
• Local in Lisbon.

What we offer

• Competitive salary: 1, 250 euros/month;
• Performance bonus;
• Constant training and development;
• 40 hours/week, Monday to Sunday on a rotative shift (5 days/week);
• Amazing working environment and great location in the centre of Lisbon;
• Growth opportunities.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Education and Training

Industries

• Education