Enterprise Account Manager

Enterprise Account Manager
Lisboa
Lisboa, Lisboa, Portugal

We are HCLTech, one of the
- growing large tech companies in the world and home to 222, 000+ people across 60 countries, supercharging progress through
- leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you'll thrive in, then you're in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

Your Role & Responsibilities

• Create customer account in SAP;
  
  
  
  
• Invoice Management, Cash application and collection;
  
  
  
  Order management
• Product promotion rules checking, product catalog update.
• Support controls compliance activities.
• Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
• Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.

Prior experience in one of the following activities will be considered an advantage:

• Invoice Management,
• Account Setup,
• Collections and Cash applications,
• Customer Inquiry and Service Request handling,
• Client Solutions,
• Order Processing.
• Good listening and comprehension abilities.
• Ability to effectively communicate, probe and understand customer issues and provide first call resolution.
• Good interpersonal and issue resolution skills.
• Strong collaboration and coordination skills.

Required Language Thresholds:

• Finnish: (C2: Level)
• English: (B2-Level)

Why Us

• Permanent contract
• Competitive salary
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday
• Hybrid Work Model
• Meal allowance on card/voucher

Equality & Opportunity for All

As a company with employees representing 161 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.