Enterprise Customer Success Manager Lisboa

Enterprise Customer Success Manager
Lisboa
Lisboa, Lisboa, Portugal

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and Io
T. Our customers include top public cloud and silicon providers, along with industry leaders across sectors. The company is
- led, profitable, and growing, with a
- first culture involving teams across 75+ countries.

The Customer Success Manager role is part of a new, strategic department aimed at reducing risk and churn, facilitating adoption, and supporting expansion within existing accounts. CSMs develop trust with customers, understand their objectives, and align expectations to enhance loyalty and satisfaction. They also identify growth opportunities and coordinate with sales and engineering teams.

We are expanding our Customer Success team to deliver thoughtful, precise interactions across our product portfolio, including Ubuntu,
- source infrastructure, and applications. CSMs are specialized in segments: Mass, Focus, and Step Growth, with all contributing to support for unassigned customers and store clients.

Location

This role is
- based.

Responsibilities

1. Onboard new customers and introduce products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
2. Coordinate complex projects with developers, IT managers, and
   - makers.
3. Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
4. Manage a customer portfolio, identify growth or renewal risks.
5. Lead weekly customer and business reviews, resolve blockers with
   - functional teams.
6. Advocate for customers internally and influence product roadmaps and processes.
7. Support customers through reactive requests and create targeted campaigns.

Qualifications

• At least 5 years of relevant IT experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or Io
  T.
• Excellent presentation skills, capable of explaining complex software.
• Experience improving internal processes and delivering projects on time.
• Team player with ability to interact across departments and levels.
• Knowledge of agile methodologies.
• Proficiency in English, with additional languages such as Spanish and Portuguese highly valued.

Preferred Skills

• Experience with Salesforce, Jira, and CRMs.

What We Offer

Competitive global compensation, annual reviews, bonuses, and benefits including learning budgets, health support, travel opportunities, and work flexibility.

About Canonical

Canonical pioneers open source innovation, publishing Ubuntu, a key platform for AI, Io
T, and cloud solutions. We hire globally, value excellence, and foster a diverse, inclusive workplace.

Additional Details

Seniority: Mid-Senior level. Employment: Full-time. Industry: Software Development.