Entry Level - Bilingual German and English Customer Support Lisboa

Overview

Are you looking for whats next? Were a global technology and services leader that powers the brands of the future. We help
- known brands the ones you use every day improve their businesses with technology and integrated solutions in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote) starting on February 6, you will ensure that performance goals are met across all operations while meeting client expectations for operational excellence: high targets in quality, efficiency, and customer journey improvement.

Career growth and personal development

We provide all the training, tools, and support
- 'll need to succeed in this role. You-'ll also have access to development programs and specialized courses to help you build the career
- 've always envisioned.

Responsibilities

• Assist viewers through phone and/or chat with their inquiries.
• Provide account and application support, including questions related to software functionality.
• Troubleshoot technical issues, such as system configurations and network settings.
• Deliver accurate and
  - time answers to inquiries.
• Contribute to building brand engagement for our clients.

Qualifications

• 
  You-'ll excel in this role if you:
• Have a high level of German (c1 or native) and English (B2) (oral and written).
• Are passionate about the entertainment and media industry.
• Possess excellent communication skills with a strong sense of empathy and teamwork.
• Are familiar with digital streaming services and devices; If not it is not a problem.
• Have a positive and
  - driven attitude.

Even if you
- 't check every box, we encourage you to apply. Well do our best to match you with the right role.

What-'s in it for you

In this role, we offer benefits to support your unique lifestyle:

• work in Portugal starting February 16
• Full-time employment with indefinite contracts (negotiable based on experience and client needs).
• Competitive salary and
  - based bonuses.
• Referral bonus opportunities.
• Career development programs