Estonian Language Trust And Safety Specialist Lisboa

Estonian Language Trust And Safety Specialist
Lisboa
Lisboa, Lisboa, Portugal

As a Trust and Safety Investigator, you will play a vital role in ensuring the integrity of our platform.

Lisbon, Portugal - Office based

We are seeking an Estonian speaker to join our team as a Trust and Safety Investigator.

The successful candidate will be responsible for evaluating escalated cases, identifying potential policy violations or safety concerns, and addressing customer inquiries through various channels.

Key Responsibilities:

- Case Review & Assessment:

- Evaluate escalated cases to identify potential policy violations or safety concerns.

- Customer Interaction:

- Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.

- Address inquiries and concerns effectively, especially critical safety cases, while demonstrating empathy.

- Outbound Communication:

- Conduct outbound calls to gather evidence related to complaints from both drivers and customers.

- Customer Service Excellence:

- Provide exceptional service to both riders and drivers by resolving their issues within time limits.

- Offer appropriate solutions and alternatives and follow up to ensure resolution.

- Client Services Expertise:

- Maintain
- depth knowledge of Client services to provide efficient and informed suggestions.

- Decision-Making:

- Make informed decisions based on thorough analysis and established policies.

- Confidentiality & Security:

- Adhere to corporate confidentiality policies and ensure the proper handling of customer information to guarantee data security.

Requirements:

C2 Estonian and B2 English proficiency is required. The ideal candidate should also have work permission for Portugal (EU passport or Portuguese residence card).

Flexible working hours, including weekends, are essential for this role. Additionally, strong general computer skills are necessary.

Note:

Relocation to Lisbon is mandatory for this position, and B2 English language proficiency is required.

Salary Details:

Gross salary per month is €1040 + free accommodation for the whole 12-month contract (own room in a shared house/apartment). Alternatively, if no accommodation is required, the gross salary can be €1295 per month instead.