Exciting Opportunity: Trainer for New Client - Lisbon, Portugal - Lisboa

Exciting Opportunity: Trainer for New Client - Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

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Lisboa, Portugal, PT

Job Description:

Come and work with us.

We are looking for a talentedEnglishTrainerto be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.

As aTrainerin this project, your daily responsibilities will include:

Strong focus on content creation for training purposes
Adapt currently existing articles and learning materials from a provided knowledge base
Translate requirements into training that will groom employees for the next step of their career path
Develop, design, and oversee training roadmaps/modules, classroom handouts, instructional materials, aids, and manuals
Direct structured learning experiences
Deliver training content through various channels and mediums
Periodically evaluate ongoing programs to ensure alignment with updates and changes
Stay abreast of new trends and tools in employee development
Serve as a single point of contact for all product training and documentation needs
Create learning experiences that equip new and
- term associates to excel through expert classroom instruction and
-
- one coaching
Create and maintain a positive learning environment
Modify and present training programs for representatives/agents
Maintain accurate and updated project training documentation
Stay informed about client processes and recommend program changes when appropriate
Perform any other reasonable duties requested by the client or direct managers
Take responsibility for personal development
Understand and comply with all regulatory,
- trading, and competition rules
Adhere to health, safety, and security responsibilities
Attend trainer meetings regularly
Takes personal responsibility to understand and comply with all company and client security requirements and policies
Ensures that all team members (Foundever) comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when
- compliance is identified

To succeed in the role, you will need to have:

Native or Proficient level ofEnglish(mandatory)
Good organization/ time management skills
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to influence behavior
Ability to adhere to all organizational policies and procedures
Ability to give constructive feedback to the agents which lead to performance improvement
Counseling skills
Design Learning skills
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Lisbon, Portugal
Availability to work 100% from Sete Rios site (for the first 2 months) – mandatory
Availability to work in a Hybrid model based on our Sete Rios site – mandatory
Availability to work from 9AM to 6PMMonday to Friday

Education and experience.

Minimum of 6 months to 1 year working in BPO production or comparable customer service
Should be at least one certified/finalized professional education
Previous teaching or coaching/training experience would be an advantage
Special Certifications: CAP