Experience Deliverer - Customer Champion Porto

Experience Deliverer - Customer Champion
Porto
Porto, Porto District, Portugal

A
- defining opportunity awaits those passionate about delivering exceptional customer experiences. In this pivotal role, you will play a crucial part in ensuring that clients receive unparalleled support and satisfaction.

About the Role :

• You will respond to customer inquiries across various channels (e. G. , email, chat, phone), providing accurate and timely updates in CRM systems.
• Your primary focus will be on building strong relationships with customers by addressing their questions and resolving issues professionally, promptly, and with empathy.
• By leveraging your
  - solving skills and expertise, you will enhance customer loyalty and satisfaction through effective solutions and seamless interactions.
• In close collaboration with team members and management, you will optimize workflows and deliver a superior customer experience.
• As an advocate for our customers, you will proactively identify common challenges, provide actionable feedback, and suggest areas for improvement in processes or policies.

Your Qualifications :

• You possess excellent communication skills in English, both written and spoken, and are fluent in Dutch.
• With experience in customer service, preferably in the travel or online booking industry, you understand the needs and expectations of travelers.
• You are passionate about travel and hospitality and can interpret and apply company policies, procedures, and service guidelines effectively.
• Your ability to work independently, make sound decisions, and document customer interactions accurately is vital to your success.
• You possess excellent
  - solving skills and can deliver personalized solutions to meet customer needs and resolve issues.

Benefits and Opportunities :

• This
  - time position offers indefinite contracts with competitive salary and
  - based bonuses.
• Work from home in Portugal allows for a healthy
  - life balance and flexibility.
• We offer a
  -
  - friend referral bonus program and comprehensive training on the company and project.
• Career development programs, specialized courses, and language classes are available to support your growth.