Experienced Staff/Senior - ServiceNow Consultant - Financial Services Lisboa

Experienced Staff/Senior - ServiceNow Consultant - Financial Services
Lisboa
Lisboa, Lisboa, Portugal

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Experienced Staff/Senior - Service
Now Consultant - Financial Services, Lisbon

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Client:

EY

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

ac5ea37f6e39

Job Views:

2

Posted:

23. 05. 2025

Expiry Date:

07. 07. 2025

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Job Description:

The opportunity

EY is looking for a Service
Now Consultant to join our Financial Services - Technology Consulting team. In this role, you will play a key role in providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.

Your key responsibilities

• Defining and implementing technical and business requirements to implement Service Now platform (ITSM, ITOM, GRC, IRM, App Engine. ).
• Acting as a lead across all aspects of Service
  Now project and solution delivery.
• Overseeing application and workflow configuration.
• Developing
  - specific reporting processes and integration components.
• Providing trusted advice on how digital transformation and technology enablement can lead to improved performance.
• Working closely with Service
  Now technical teams.
• Experience with the ITSM and GRC modules, including Incident, Problem, Change, and Compliance Management
• Contributing to clients’ business development.
• Supporting the team management.

Skills and attributes for success

• A strategic focused
  - set.
• Strong analytical and
  - solving skills.
• Good oral and written communication skills.
• Forward thinker and
  - starter.
• Creative, proactive, team player and able to work under pressure.

To qualify for the role, you must have

• Academic education preferably in Information Systems Management, Computer Science, Engineering, or similar fields of study.
• At least 2 years of Service
  Now technical experience.
• Proven experience with ITSM, App Engine, IRM modules in Service
  Now.
• Project management skills: autonomy and proactivity, conducting analysis from beginning to end and structuring the final deliverable fulfilling demanding plans.
• Service
  Now certification.
• Full Portuguese and English Proficiency.

Ideally, you’ll also have

• Background in consultancy.

What we look for

Highly motivated individuals with excellent
- solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Plus, we offer support and coaching; opportunities to develop new skills and progress your career; the freedom and flexibility to handle your role in a way that’s right for you.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.