Expert in AI-Powered Customer Success Corroios

Expert in AI-Powered Customer Success
Corroios
Corroios, Setubal, Portugal

Job Description

We are seeking a skilled professional to fill the role of Customer Success Specialist, responsible for driving business outcomes through
- edge AI solutions.

The primary objective of this position is to ensure that our customers realize value and achieve their goals using our Advanced AI Agents. This requires working closely with customers across all levels of their organization, from senior leaders to administrators.

To achieve these objectives, the successful candidate will be part of a dynamic team focused on:

• Driving AI adoption through
  - driven engagement throughout the customer's journey
• Becoming an internal business partner and driving AI adoption into overall success planning
• Collaborating with our customer success, professional services, and product development teams to ensure customers are realizing value with AI

The overarching objectives of this role include:

• Proactive customer health management through intentional,
  - driven customer engagement
• Closely collaborating with our customers and colleagues to accelerate AI adoption and customer value realization
• Cultivating and accelerating growth of our customer relationships

To deliver on these objectives, the Customer Success Specialist will:

• Develop a comprehensive understanding of how our Advanced AI Agents can create value for customer service teams and in our CRM
• Deliver a
  - class customer experience anchored on getting our customers to value as quickly as possible - Partner with our professional services team by engaging in customer onboarding, helping to define objectives, project scope, and minimizing
  -
  - value
• Drive, enable, and remove obstacles to adoption of our Advanced AI Agents - Keep engagement high through recurring
  - driven engagement, committing to mutual success plans with each customer, outlining strategic goals, mutual initiatives, what measured success looks like, and a roadmap of future projects to drive solution sophistication, maximize value, and secure renewal
• Tirelessly advocate for our customers across the ecosystem, including bringing prioritized &
  - driven customer feedback and insight back into our product development team
• Deliver a heightened customer experience through proactive engagement and communication with the customer, both written and verbal. Provide prescriptive best practices, resources, expertise, and continuously link customer adoption to quantified/qualified customer value & business outcomes
• Develop strong relationships with customer leaders at all levels of an organization - from CIO and business leaders to IT experts, professionals, and architects

In addition to core
- facing responsibilities above, the Customer Success Specialist must also be able to:

• Forge tight relationships with the rest of our customer