Expression of Interest - Service Desk Technician Oeiras

Gulbenkian Institute for Molecular Medicine

Organisation/Company Gulbenkian Institute for Molecular Medicine Research Field Computer science & Other Researcher Profile Other Profession Positions Other Positions Country Portugal Application Deadline 15 Nov 2025 - 23:59 (Europe/Lisbon) Type of Contract Temporary Job Status Full-time Offer Starting Date 1 Nov 2025 Is the job funded through the EU Research Framework Programme? Not funded by a EU programme Is the Job related to staff position within a Research Infrastructure? No

Offer Description

The Gulbenkian Institute for Molecular Medicine (GIMM)is seeking a Service Desk Technician to join Digital Technologies unit, responsible for managing all information technology connected infrastructure and services.

The candidate selected for this role will be part of our Service Desk team and so be part of our first line of support for users experiencing technical issues with hardware, software, or other technology. Their responsibilities include troubleshooting, providing technical assistance, documenting problems, and communicating with users and other IT teams to ensure smooth digital operations.

The Service Desk technician will be supporting our users in their
-
- day challenges and take part on IT projects. The main responsabilities include:

• Software and Hardware installation, configuration and management;
• Create and manage user roles and permissions;
• Hardware purchasing advisor.

Where to apply

E-mail positions@gimm. pt

Requirements

Research Field Computer science Education Level Bachelor Degree or equivalent

Skills / Qualifications

Preferred Skills:

• BSc and/or MSc degree in Information Technology, Computer Science, Software Engineering, or a related field;
• Experience in Remote Desktop;
• Experience with Microsoft Office from Admin perspective;
• Network Configuration and System Virtualization;
• Advanced knowledge in config. and optimization services in Linux;
• Active Directory management.

Profile of Candidate

• Technical Specialization Course, in Information Technology, Computer Science, Software Engineering, or a related field;
• Proficiency in Portuguese language, oral and written;
• Proficiency in English language, oral and written;
• Experience with Windows, mac
  OS, Linux (installing and configuration);
• Experience in assembling Computer Hardware and peripherals;
• Experience with configuring Microsoft Office, Microsoft Outlook, Apple Mail, One
  Drive and Google Drive;
• Strong interpersonal skills, teamwork, autonomy, and a proactive attitude, with resilience to perform well under pressure;

Languages ENGLISH Level Excellent

Additional Information

Working Conditions:

• Initial contract of 1 year, subject to the normal probation period;
• Possibility of extension based on funding availability;

Selection process

Please send a detailed motivation letter, explaining why this position is of interest and what motivates them to be a Service Desk Technician and your CV, detailing previous relevant experience, throught the
- mail positions@gimm. pt.