Field Service Engineer Lisboa

Overview

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Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is
- enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in
- assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of
- 's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their
- term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together,
- 's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

Intuitive Surgical is widely considered the most exciting medical device company in the world today. Surgeons worldwide are changing the way surgery is performed by utilizing our robotic surgical device, the da Vinci Surgical System, to enhance their surgical precision and greatly improve patient benefits. We have attracted some of the best and brightest on our team and now we are seeking a Field Service Engineer to manage Customer Technical Relations after the point of Sale on all Intuitive Surgical Products, in an assigned territory. This position will require you to work independently, manage and prioritize technical escalations, and establish and maintain expectations with both the direct customer and other Intuitive surgical employees.

Roles And Responsibilities

• Senior da Vinci Surgical technical expert across all system platforms.
• Analyze customer requirements to ensure effective system installation by providing
  - site planning and installation coordination with the customer.
• Ability to autonomously manage and schedule both planned and unplanned appointments with customers to ensure maximum system reliability, functionality and that uptime guarantees are achieved. Assess and determine
  - up visits to ensure maximum system reliability.
• Use discretion and independent judgment when assessing the functionality and repairing Intuitive Surgical products.
• Identify, make recommendations, and/or provide feedback to Product Support and Product Engineering on product or process enhancements that address customer concerns.
• Provide
  - site technical and training support to junior and field service engineers, prevent or ensure proper technical escalation to resolution.
• Engage service contract renewal discussions with hospitals by presenting the value proposition of Intuitive Surgical’s service offerings.
• Use discretion and independent judgment when assessing
  - training needs with respect to technical training in an operating room environment and provide both technical training and/or technical support as required.
• Independently manage all administrative duties of the role, including but not limited to; spare parts inventory, returned material authorizations, calibrated equipment, training documentation, preventative maintenance scheduling, service contracts billings, system configurations, and data in the call escalation database.
• Support sales training and marketing events by analyzing potential issues and developing independent strategies to resolve.

Qualifications

Required Knowledge, Skills, and Experience:

• College degree in applied science or engineering preferred; or equivalent training/experience which may include extensive coursework or study in the field of engineering or applied science.
• 5-10 years of experience as a Field Service Engineer, including experience in the medical device industry.
• Strong written and oral communication skills.
• Excellent interpersonal skills.
• Strong administrative and
  - keeping skills.
• Strong knowledge of operating room protocol.
• Track record of solid customer relationships with surgeons and hospital staff.
• Proven track record in providing training support.
• Well-versed at presenting the value proposition of service offerings.
• Proven ability to independently troubleshoot complex
  - mechanical systems.
• Ability to travel up to 25%, dependent upon account distribution.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries
• Medical Equipment Manufacturing

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