Field Support Technician

Customer Support - French/Portuguese/Spanish/German - on site Lisbon

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

Inviting applications for the role of Customer Support - Process Associate – French/German/Spanish/Brazilian Portuguese - Onsite Lisbon

Responsibilities:

• Responsible for providing support for customers across voice by investigating, troubleshooting and resolving customer issues.
• Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
• Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
• Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible ensure all defects are logged appropriately.
• Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
• Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.

Qualifications we seek in you!

• Any Graduate degree (good to have)
• Strong problem‑solving and decision‑making abilities
• Experience in Customer Service/Support with voice
• Ability to multitask, prioritize, and manage time effectively
• Familiarity with customer relationship management (CRM) systems and practices
• Great communication skills to operate globally across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high‑growth and fast‑paced organization.
• Must be able to read, write and speak in English
• Very good knowledge of English and French/German/Spanish/Brazilian Portuguese, min B2
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities.
• Work with the best – Join 140, 000+ bold thinkers and problem‑solvers who push boundaries every day.
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit, ' paying to apply, or purchasing equipment or training.

IT Support Specialist PT/ING (M/F) | Lisbon

1600-873 Lisboa, Lisboa Get The Job

This company takes us back to the days when people had to rely on a mimeograph machine and carbon paper to copy a document. Haven’t heard of this term? We hadn’t either — but it sounds like a lot of wasted time.

Back then, two young men believed the future would be much more practical with the help of microcomputers. Although few people believed in their vision, they managed to achieve their goal: to install a computer on every desk and in every home.

Today, the company is one of the largest in the world in the tech sector, and we want you to be part of it.

Fluent Portuguese and English (C2 level); Professional technical background of at least 1 to 2 years (preferably in security and systems administration); 1 to 2 years of experience in technical support within IT teams; Strong analytical and problem‑solving skills.

Essential Technical Skills: Solid understanding of LAN/WAN networks, routing, switching, and firewalls; Knowledge of server operating systems such as Windows Server or Linux; Familiarity with virtualization tools like VMware or Hyper‑V; Knowledge of network security (firewalls, VPNs, IDS); Strong troubleshooting skills.

Nice to have: Relevant certifications in networking, such as CCNA or CCNP.

Regarding the schedule, you must be available to work at Parque das Nações, from 8:00 to 22:00, Monday to Friday, on an 8‑hour shift.

Are you up to the task of working for a multinational company like this? Send us your CV.

Senior Quality Assurance Engineer (on‑site)

We are one of the most innovative tech companies in the travel space selected by 100+ airlines in just 12 years.

Winners of APEX award in the best innovative inflight entertainment 2024!

Winners of PAX Tech readership award in the best in Accessibility 2025!

Our friendly team is distributed all over the world. The main offices are located in the USA and Portugal.

Position: Senior Quality Assurance Engineer for Internal CMS Systems

We are looking for a specialist to test internal CMS platforms designed to store and process large volumes of multimedia and geographic content in various languages — including text, video, images, 3D models, maps, shapefiles, and other data.

Responsibilities:

• Testing the user interface (UI) of internal CMS systems;
• Testing content management functionality;
• Participating in improving testing processes and enhancing product quality.

Expected Skills:

• Experience in testing web applications, preferably CMS testing experience;
• Proficiency in spoken and written English.

Senior Frontend Web Developer (Vue 3) On‑site

We are one of the most innovative tech companies in the travel space selected by 100+ airlines in just 12 years.

Winners of APEX award in the best innovative inflight entertainment 2024!

Winners of PAX Tech readership award in the best in Accessibility 2025!

Our friendly team is distributed all over the world. The main offices are located in the USA and Portugal.

What you’ll bring:

• Strong experience with Vue. js (Vue 2/3) and its ecosystem
• Experience with state management (e. g. Pinia, Vuex)
• Proficiency in HTML5 and CSS3 (familiarity with SASS/SCSS)
• Understanding of REST API integration and working with async data (Axios, fetch)
• Understanding of basic 3D / Web
  GL concepts or willingness to learn (working with a custom 3D engine)
• Experience working with Git and modern branching workflows

Nice to have:

• Familiarity with mapping / geospatial concepts (tiles, coordinates, projections)
• Experience with Vite or similar modern build tools
• Experience with testing frontend code (Vitest/Jest, Storybook)
• Experience integrating third‑party SDKs and widgets into complex UIs
• Experience with CI/CD pipelines

Quality Analyst - Customer Support with French/German OR Spanish - On‑Site Lisbon

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

Inviting applications for the role of Quality Analyst - Customer Support with French/German OR Spanish - On‑Site Lisbon

Responsibilities:

• Review, assess, and report compliance on process / procedure requirements.
• Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance.
• Conduct calibration with client counterparts and operating teams to ensure quality measures are aligned and understood.
• Work with Quality Manager on change management process, tools enhancements, and workflow amendments.
• Provide expertise and insight into complex areas of process workflows.
• Act as subject matter expert on Tier 1 workflow policies and procedures.
• Bring innovation ideas and help create work process standardization.
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures.

Qualifications we seek in you!

• Associate or bachelor’s degree preferred.
• Medium experience in a Quality Assurance or similar analytical role, with experience preferably within the fintech industry.
• Solid understanding of cryptocurrencies, blockchain technology, digital wallets, and common crypto‑related inquiries and transactions.
• Exceptional attention to detail and strong analytical skills, with the ability to identify patterns and root causes.
• Excellent verbal and written communication skills, with the ability to provide clear, concise, and constructive feedback.
• Proficiency in using quality assurance software, CRM systems (e. g. , Zendesk, Salesforce), and data analysis tools.
• Ability to work independently and collaboratively in a fast‑paced, dynamic environment.
• Strong problem‑solving abilities and a commitment to continuous improvement.
• Prior experience in customer service or support is a plus.
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities.
• Work with the best – Join 140, 000+ bold thinkers and problem‑solvers who push boundaries every day.
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness — built on a foundation of integrity and inclusion — allow your ideas to fuel progress.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit, ' paying to apply, or purchasing equipment or training.

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