Field Support Technician

Field Support Technician
Viseu
Viseu, Viseu District, Portugal

Service Desk/Desktop Managment/Field Support

Work Regime: Onsite

Job Description:

The Computer Technician will be responsible for troubleshooting and resolving IT issues for
- users, ensuring service desk operations and meeting SLA requirements.

• Ensure troubleshooting and resolution of IT/SI solutions for
  - users.
• Manage and track tickets (incidents/requests/changes) to guarantee
  -
  - end SLA compliance.
• Provide Service Desk support using various ticketing tools.
• Handle incidents, requests, and changes in AD, Exchange, and O365.

Requirements:

• Require shift work

Skills:

• helpdesk
• Microsoft Office
• troubleshooting
• Communication
• Office 365