Finance Helpdesk Specialist Lisboa

Finance Helpdesk Specialist
Lisboa
Lisboa, Lisboa, Portugal

Customer Support Specialist | Banking & Financial Services

We are expanding our international Customer Experience team and are looking for motivated professionals who want to grow in a dynamic, multicultural environment.

As a Customer Support Specialist, you will be the first point of contact for our clients via chat, phone, and email, providing accurate, empathetic, and timely solutions. You will play a vital role in resolving inquiries, managing complaints, supporting investigations, and ensuring customer needs are met.

Key Responsibilities

• Deliver outstanding support across chat, phone, and email.
• Manage and resolve complex cases independently, from start to finish.
• Assist with investigations and dispute resolution.
• Guide customers through sensitive situations with empathy and professionalism.
• Share knowledge and contribute to the team's continuous improvement.
• Adapt quickly to a
  - paced, evolving business environment.

Your Profile

• Fluency in English (C1/C2 level – mandatory).
• Minimum of 12 months' experience in customer service, banking, finance, or insurance.
• Experience working in Ireland or another English-speaking environment is a plus.
• Strong communication skills, with empathy and a
  - first approach.
• Excellent
  - solving and
  - making abilities.
• Resilient, adaptable, and eager to take on challenges.
• Comfortable with digital tools and quick to learn new systems.

What We Offer

• Paid training and continuous professional development.
• A competitive benefits package, including health and dental insurance.
• Relocation support for international hires (housing assistance + annual return flight).
• Social, cultural, and
  - building activities.
• A truly international workplace with clear opportunities for career growth.

If you are ready to advance your career in banking and financial services, and want to join an innovative,
- driven team, apply today

Tipo de oferta: Período Integral, Integral/Full-time

Pagamento: 1 800, 00€ , 00€ por mês

Benefícios:

• Cartão/Ticket refeição
• Seguro saúde

Experiência:

• Help desk: 1 ano (Preferencial)