Financial Customer Support Specialist Lisboa

Financial Customer Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

We are expanding our international Customer Experience team and looking for motivated professionals to join us in a dynamic and multicultural environment.

As a Customer Support Specialist, you will be the first point of contact for our clients via chat, phone, and email — providing fast, accurate, and empathetic solutions. Your role will be essential in resolving inquiries, managing complaints, supporting investigations, and identifying customer needs with professionalism and clarity.

Key Responsibilities

• Deliver timely and effective support through multiple channels (chat, phone, email).
• Handle and resolve complex cases from start to finish.
• Assist in investigation processes and dispute resolution.
• Support and guide customers in vulnerable situations.
• Share expertise and contribute to team learning and development.
• Adapt to evolving business needs in a
  - paced environment.

What We're Looking For

• Fluency in English (C1/C2 – mandatory).
• Minimum 12 months' experience in customer service, banking, finance, or insurance.
• Previous professional experience in Ireland (or another English-speaking environment) is highly valued.
• Excellent communication, empathy, and
  - focused mindset.
• Strong
  - solving and
  - making skills.
• Adaptability, resilience, and enthusiasm for challenges.
• Solid digital literacy and ability to learn new systems quickly.

What We Offer

• Paid initial training and continuous professional development.
• Employment contract with competitive benefits.
• Health and dental insurance.
• Relocation package (accommodation support + annual return flight for international employees).
• Social, cultural, and sports activities.
• A truly international workplace with real opportunities for career growth.

If you are looking to build your career in banking and financial services while being part of an innovative and
- driven team, apply now and take the next step with us

Tipo de oferta: Período Integral, Integral/Full-time

Pagamento: 1 800, 00€ , 00€ por mês

Benefícios:

• Cartão/Ticket refeição
• Seguro saúde