Financial Operations Support – Lisboa Lisboa

Financial Operations Support – Lisboa
Lisboa
Lisboa, Lisboa, Portugal

Customer Support Specialist – Banking & Financial Services

We're expanding our international Customer Experience team and looking for motivated,
- oriented professionals ready to grow in a
- paced, dynamic environment within the Banking & Financial Services sector.

As a Customer Support Specialist, you'll be the first point of contact for our clients via chat, phone, and email. Your mission is to provide accurate, empathetic, and timely assistance, while contributing to the overall quality of the customer experience.

Your Key Responsibilities

• Deliver exceptional customer support across chat, phone, and email channels.
• Own and manage complex cases from initial contact to final resolution.
• Assist in investigations and handle dispute resolution processes with precision.
• Support customers in sensitive situations with empathy, professionalism, and discretion.
• Contribute to internal knowledge sharing, process optimization, and overall team success.
• Adapt quickly to the evolving demands of the financial services industry.

Your Profile

• Fluency in English (C1/C2) – mandatory .
• Minimum 1 year of experience in customer service, banking, finance, or insurance.
• Previous experience living, studying, or working in Ireland or another English-speaking country is a plus.
• Strong communication skills and a
  - first mindset.
• Excellent
  - solving and
  - making abilities.
• Adaptable, resilient, and energized by a
  - paced environment.
• Tech-savvy and quick to learn new systems and tools.

What We Offer

• Paid training and continuous learning opportunities.
• Competitive benefits package including health and dental insurance.
• Relocation support for international candidates: housing assistance + annual return flight.
• Regular
  - building, social, and cultural activities.
• A diverse and inclusive workplace with clear career development paths.

If you're ready to take the next step in your career and join a company that values innovation, collaboration, and people — apply now and become part of our success story

Tipo de oferta: Período Integral, Integral/Full-time

Pagamento: 1 800, 00€ , 00€ por mês

Benefícios:

• Cartão/Ticket refeição
• Seguro saúde