Financial Systems Support Analyst

Financial Systems Support Analyst
Lisboa
Lisboa, Lisboa, Portugal

Job Summary:

Modaxo is seeking a Financial Systems Support Analyst with
- on Net
Suite experience. The role involves supporting users in the use of our different financial systems, notably Net
Suite, our ERP system and Emburse, our Travel reimbursement system. The role also involves supporting improvements and implementations of both systems.

This remote position open to candidates based in Portugal, Poland or UK, requiring occasional travel across EMEA region, typically once per quarter.

Modaxo is a global organization bringing together businesses that collectively focus on advancing new technologies and innovations for people transportation. With more than 40 companies representing over 30 brands, Modaxo comprises over 3, 300 people, operating from almost 40 countries around the world.

As an employer we are committed to cultivating a friendly and exciting working environment, with huge emphasis on employee engagement. We can offer the sense of social community often associated with a small, local business;



combined with theexpected advantages of working for a far larger employer: great benefits;



dedication to identifying talent;



and huge investment in staff development

Job Description:

Net
Suite

Our aim is to have all our Businesses Live on Net
Suite by the end of 2026. Currently about half of our Portfolio is using Net
Suite ( December Provide support to Net
Suite Users across Europe, via a Ticketing system. Note our aim is to have a super user across Groups and within our larger Businesses, who will provide basic user support, notably for new users. However the aim of this support is as follows :

Systems administration

• Manage user roles, permissions, and access controls to ensure appropriate system access across the organisation.

• Configure system preferences, settings, and customisations in line with business needs.

• Monitor and support key system modules to maintain stability, performance, and reliability.

• Escalate complex cases to Net
  Suite Support or our implementation partner Macrofin as required and manage tickets through to closure.

• Manage and maintain
  - party Suite
  Apps (e. G. , Zone&Co), including setup, ongoing monitoring, troubleshooting, and coordination with external vendors for timely issue resolution.

User Support

• Provide
  - going support to system users, answering questions about functionality, troubleshooting issues, guidance on best practices and providing training as needed

• Create and maintain user documentation, training materials, and resources for the business

• Collate user feedback and suggestions relative to system improvements and process improvements

Configuration & Customisation

• Customise forms, fields, records, workflows, and reports aligned to the business

• Implement and maintain integrations with
  - party applications

• Develop and maintain saved searches, reports, dashboards aligned to business requirements

Data Management

• Undertake data imports, exports, and migrations whilst ensuring data accuracy

• Troubleshoot
  - related issues and perform routine data cleansing activities as needed

• Adhere to governance policy procedures and maintain data quality

Continuous improvement

• Identify opportunities for process optimisation and automation within the Net
  Suite environment.

• Stay informed on new features, upgrades, best practices relating to Net
  Suite and associated integrations.

Implementations and Project Support

• Assist in Net
  Suite implementation projects, supporting requirements gathering, configuration and testing activities

• Assist with the setup of new modules, features, Suite
  Apps, ensuring alignment with design and requirements

• Collaborate with implementation partners and internal stakeholders to ensure solutions follow best practices

• Prepare system documentation, configuration notes, training materials, and knowledge