Fixed Income

Fixed Income
Viseu
Viseu, Viseu District, Portugal

About The Job

Electronic Client Solutions (ECS) is a global team within the COO group, with teams based in London, Lisbon, New York and Singapore. ECS represents the backbone of BNP Paribas's Electronic trading offering. Its core function is to provide a single point of contact for Client queries for all our Electronic products and services. ECS supports Clients, Trading venues and external counterparties, and is responsible for Client enablement, Client Support and vendor relationships across all our Ecommerce platforms.

Responsibilities

ECS supports BNP Paribas clients on Single dealer and Multi dealer platforms in conjunction with Sales and Trading. Its responsibilities fall into three main business/product lines organized into three
- teams:

- FX Cash / Options / Algos / Commodities

- Fixed Income – Rates / Credit / Structured Products / Derivatives

- Structured Products / Derivatives

ECS is a critical component of the Electronic Business & Markets group, providing the highest level of service to our external and internal clients to position BNP Paribas as a leading provider of Electronic Markets solutions.

Your Main Activities Are

Transversal Role

- The role is transversal in nature. While the initial focus will be on Fixed Income (FI) activities, the incumbent must be prepared to expand their support to include Foreign Exchange (FX) operations as business requirements evolve. This flexibility ensures the team can respond swiftly to changing market demands and maintain a high level of service across both product lines.

Client Enablement

- Responsible for managing and implementing all Client/User Enablement requests to BNP Paribas electronic trading platforms including our Single dealer Platform (Cortex Suites, Smart Derivatives), Multi Dealer platforms such as Bloomberg, Tradeweb, FXall, 360t and FIX API Connections.

- Relationship with other departments - Sales, Trading and IT Support Teams to manage the configuration of Pricing and Client margin across various platforms.

Business Support

- Resolve issues across all BNP Paribas electronic products and services, ensuring a quick and effective resolution.

- Ensure clients are connected, being priced and able to trade at all times.

- Monitor the status of all systems and electronic trade flows.

- Use
- mining analysis tools to identify issues.

- Provide business support to Trading & Sales.

- Work closely with IT, Credit Risk, Legal, Compliance, etc.

Pricing Configuration

- Manage all pricing and tier changes for Sales and Trading in the respective gateways.

- Manage price controls and limits across all products, ensuring all changes are properly controlled and approved prior to implementation.

Business Optimisation

- Client Engagement Activities: monitor new client activity as well as dormant clients and users, follow up on credit and limit issues.

- Conduct client feedback surveys to ensure ECS is meeting customer expectations, improving service levels and product development as needed.

- Record all Client Engagement activities in our ecommerce CRM tool to ensure accurate and meaningful MIS around Client Engagement.

- Constantly review manual processes and suggest new operating models to improve efficiency.

Profile And Skills To Success

- Academic background in Engineering, Mathematics, Finance, Economics or similar areas (preferential).

- An overall understanding and interest in the financial world.

- Fluency in English (mandatory).

- Excellent communication skills and client focus.

- Strong teamwork while being able to work autonomously.

- Strong analytical and problem solving skills.

- Ability to work under tight deadlines and strong organisational skills.

- Strong Excel knowledge.

- Python and other IT coding skills – (Intermediate).

Work Schedule

We are seeking a motivated professional to provide dedicated support for our United States operations. The successful candidate will work from our Porto office, aligning their schedule with the U. S. business day to ensure that American customers, partners, and internal colleagues receive timely and effective assistance. The role operates on Lisbon-based hours (GMT+0) that correspond with U. S. working hours. In practice, the two standard shift patterns are:

- Early shift: 12:30pm–9:30pm

- Late shift: 2:30pm–11:30pm

These windows guarantee coverage throughout the typical U. S. workday, facilitating seamless
- Atlantic collaboration. While the early shift is available, the position may regularly require assignment to the late shift. Occasional backup shifts are expected, particularly during New York holiday periods, to maintain uninterrupted service. Candidates must therefore demonstrate flexibility for backup coverage and be prepared to adapt their schedule as business needs dictate. By aligning with U. S. business hours, you will play a critical role in delivering prompt support, strengthening relationships with our American clientele, and ensuring smooth internal coordination across time zones.

Why joining BNP Paribas?

- Leading banking institution

BNP Paribas is the European Union's leading bank with operations in 63 countries and nearly 183, 000 employees, including more than 146, 000 in Europe. In Portugal since 1985, BNP Paribas today has more than 8, 700 employees across the Group's entities, and an international network of excellence centres providing
- added services. BNP Paribas has key positions in Retail Banking, Investment & Protection Services, and Corporate & Institutional Banking.

- Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and is committed to ensuring that no individual is discriminated against on grounds of age, disability, gender identity, pregnancy/paternity, race, religion or belief, sex or sexual orientation. We value equity and diversity as core to recruitment and performance. We also support work/life balance and flexible working arrangements where possible.

- Commitment towards work/life balance

- Remote Working Conditions

BNP Paribas embraces a Smart Working framework based on trust, autonomy and collaboration. Eligible employees may benefit from flexible remote working modalities within our hybrid environment, with access to office and home equipment, an equipment allowance, and partnerships for purchasing additional gear.

To find out more about BNP Paribas Portugal, visit the official site.

Note: Please ensure applications are submitted in English.

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