Fleet Coordinator Maia

Fleet Coordinator
Maia
Maia, Porto District, Portugal

Job Responsibilities:

• Monitor and manage the availability of the vehicle fleet in the station, ensuring that vehicles are ready for rent based on demand and capacity.
• Organize vehicle transfers between stations as per capacity allocation decisions from national or regional entities.
• Oversee the vehicle appraisal process to assess vehicles for rentable standards and ensure damage reports are properly filed.
• Coordinate with workshops to manage vehicle maintenance and repairs, ensuring vehicles are serviced in a timely manner and chased up for completion.
• Identify vehicles that are
  - moving or inactive and work with station management to ensure optimal utilization.

Fuel & Inventory Control:

• Perform regular fleet and fuel inventory reconciliation to maintain accurate records and prevent discrepancies.
• Track overdue vehicles and take appropriate action to ensure timely returns.
• Assist with the identification and management of stolen vehicles through timely reporting and collaboration with authorities when necessary.

Delivery & Collection (D&C) Oversight:

• Coordinate the organization of vehicle deliveries and collections, ensuring efficient turnaround and customer satisfaction.
• Liaise with the customer service team to ensure that the fleet is allocated appropriately for reservations and daily operations.
• Conduct outbound customer contact to organize vehicle maintenance and
  - ups.
• Understand mechanical issues and allocate vehicles to the appropriate workshops.
• Work closely with workshops and external service providers to ensure timely completion of maintenance and repair tasks, maintaining a consistent fleet of rentable vehicles.

Process Compliance & Documentation:

• Ensure that all fleet management processes comply with internal and external policies, including process quality audits, health and safety standards, GDPR compliance, and fraud detection.
• Archive
  - related documents and manage the station’s cash handling related to fleet services.

Secondary Tasks:

• Support the Station Manager in monitoring local fleet availability and adjusting pricing tactics based on competitor pricing and demand trends.
• Participate in defining and executing
  - specific tactical upgrades or vehicle availability policies.
• Provide assistance to the counter sales team with rental extensions, renewals, and customer inquiries related to fleet availability and vehicle allocations.

Key Skills and Qualifications:

• Experience: 2-3 years in a fleet management or logistics role, preferably in the automotive or rental industry.
• Skills: Strong organizational and multitasking abilities; Proficient in inventory management systems; Excellent communication skills for both internal and external interactions.
• Technical Knowledge: Basic understanding of vehicle maintenance and repair processes; familiarity with vehicle appraisal standards.
• Compliance Awareness: Knowledge of health and safety standards, data protection, and fraud detection protocols in a fleet or rental business.
• Customer Service: Ability to handle customer inquiries, work under pressure, and maintain a
  - first approach in fleet coordination.

Additional Requirements:

• Valid driving license.
• Ability to work in a
  - paced, dynamic environment, balancing multiple priorities.
• Attention to detail in managing fleet availability, reporting, and compliance tasks.

Europcar Mobility Group