Fleet Service Operations Specialist

Our client is a
- growing global company in the mobility and travel sector, with a strong digital focus and customer‑centric approach. Operating internationally and managing expanding operational structures, the organization values innovation, performance optimization, and technological evolution.

Responsibilities

Own and monitor global workshop KPIs, ensuring alignment with strategic business objectives.

Design and implement workshop layouts, operational standards, and functional requirements to support scalability and efficiency.

Translate operational needs into clear technical processes that optimize workflow, repair prioritization, and overall efficiency.

Build, document, and standardize repair workflows across the full repair cycle.

Drive continuous improvement initiatives aimed at enhancing quality, reducing repair lead times, and improving operational efficiency.

Collaborate closely with local teams and cross‑functional stakeholders to ensure consistency and effective execution across all markets.

Coordinate with the stock team to ensure the availability of essential materials and components, supporting timely repairs.

Key KPIs for the Role

Customer Satisfaction (CSAT): Feedback on repair quality and service delivered.

Profitability / Cost: Repairs completed within budget.

Operational Efficiency:

• Actual in‑house interventions vs. maximum capacity
• Interventions completed on time (IOT)
• Repair Turnaround Time (TAT)
• Workshop efficiency ratio: billable vs. non‑billable hours

Required Profile

Proven experience managing workshop operations, with a strong track record of performance optimization and operational excellence.

Expertise in KPI management, with the ability to identify and implement data‑driven improvements.

Strong process‑mapping and workflow‑optimization skills, with comfort using digital tools and systems.

Solid project management capabilities, able to manage multiple initiatives while ensuring timely delivery and alignment with strategic goals.

Excellent communication and collaboration skills, capable of working effectively with cross‑functional teams and external stakeholders.

Passion for creating safe, efficient, and innovative workshop environments.

Proficiency in English, with the ability to communicate effectively in a global, multilingual setting.

Área: Industry, Supply Chain & Operations

Local: Lisboa

Tipo de contrato: Permanente

Especialização: Engenharia e Operações

Indústria: Viagens e Turismo

Salário: Negotiable

Tipo de trabalho: Presencial

Nível de experiência: Gerente

Full time

Referência da vaga: CFCIGT-3E59F380

Data postada: 10 de novembro de 2025

Consultor: Flávia Nunes