Flemish Speaking Customer Support (Junior) Lisboa

Flemish Speaking Customer Support (Junior)
Lisboa
Lisboa, Lisboa, Portugal

Responsibilities:

• Provide
  - quality customer support to Flemish-speaking clients via phone, email, and live chat.
• Address customer inquiries, concerns, and technical issues, ensuring a prompt resolution.
• Assist with troubleshooting and guiding clients through product features and services.
• Maintain a thorough understanding of the company's products and services.
• Document and track customer interactions in the CRM system.
• Collaborate with other teams to escalate complex issues and follow up with clients.
• Continuously strive to improve customer satisfaction through excellent communication and
  - solving skills.

Qualifications:

• Native or fluent Flemish speaker (C1/C2 level).
• Strong verbal and written communication skills in Flemish.
• Proven experience in customer support or a similar role (preferably in a technical or
  - oriented environment).
• Ability to handle multiple customer interactions simultaneously in a
  - paced environment.
• Strong
  - solving skills and attention to detail.
• Excellent interpersonal skills and the ability to work well in a team.
• Good working knowledge of CRM systems and office software.

Offer:

• Competitive salary.
• Full-time, Monday to Friday schedule.
• On-site position in Lisbon.
• Opportunity to work in an international and dynamic team.
• Training and career development opportunities.