(fluent German & English) Customer Support Consultant, banking (remotely) Portimão

Overview

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. We are a leading provider of Support-as-a-Service for tech companies worldwide, with a focus on secure technical and CX services.

What you will do:

• Provide exceptional customer support via emails and calls
• Manage partner requests according to assigned tasks
• Handle account services, data updates, identification issues, and account closures
• Maintain clear and structured case documentation
• Collaborate with internal teams to ensure efficient issue resolution
• Meet team KPIs
• Always be
  -
  - date with
  - edge technology
• Securely work with customers' sensitive information
• Apply the latest customer happiness practices

Qualifications

• Excellent English and German skills (C1 for both spoken and written)
• Experience in customer support
• Background in banking or financial services
• Analytical and research skills
• Strong attention to detail and reliability when handling sensitive or legal information
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Nice to have

• Proficiency in using Zendesk and Jira

Benefits and Perks

• Fixed schedule: 9 AM - 6 PM CET
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and
  - lasting cooperation
• Greenhouse conditions for
  - development
• The terms, including compensation and benefits, will be defined in your agreement if selected

Details

• Senior ity level: Associate
• Employment type: Contract
• Job function: Customer Service
• Industries: IT Services and IT Consulting

Who we are

Support
Your
App is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and operate eight hubs worldwide. We treat our team like clients, offering an individual approach and a positive experience. We welcome people with various backgrounds and experiences. Send your CV in English, highlighting your outstanding skills!

Visit our website: www.supportyourapp.com

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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