(Fluent German & English) Customer Support Consultant (Remotely)

(Fluent German & English) Customer Support Consultant (Remotely)
Lisboa
Lisboa, Lisboa, Portugal

(fluent German & English) Customer Support Consultant (remotely)2 weeks ago Be among the first 25 applicants
Passionate about the world of tech? What if you had a chance to be a part of the world's leading Saa
S, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes ? What you will
- Provide exceptional customer support via emails and
- Manage partner requests according to assigned
- Handle account services, data updates, identification issues, and account
- Maintain clear and structured case
- Collaborate with internal teams to ensure efficient issue
- Meet team KPIs- Always be
-
- date with
- edge
- Securely work with customers' sensitive
- Apply the latest and greatest customer happiness practices
What you need to succeed in this
- Excellent English and German skills (C1 for both spoken and written)- Experience in customer
- Background in banking or financial
- Analytical and research
- Strong attention to detail and reliability when handling sensitive or legal
- Positive and responsible
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Will be a great
- Proficiency in using Zendesk and Jira
Benefits and Perks- Fixed schedule: 9 AM - 6 PM CET- Opportunity to work fully
- Inclusive international
- Compensation in USD- Good bonuses for referring
- Paid intensive training and
- Work-life
- Responsive management interested in your growth and long‑lasting
- Greenhouse conditions for self‑development- The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees;



independent contractorsmay not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
Seniority & Employment- Seniority level: Associate- Employment type: Contract- Job function: Customer Service- Industries: IT Services and IT Consulting
Who we are
Support
Your
App is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!Referrals increase your chances of interviewing at Support
Your
App by 2x
Equal Employment Opportunity
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the Support
Your
App Candidate Privacy Notice. #J-18808-Ljbffr