(fluent German & English) Customer Support Consultant (remotely) Porto

Overview

(fluent German & English) Customer Support Consultant (remotely)

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Passionate about the world of tech? What if you had a chance to be a part of the world's leading Saa
S, Software, or Hardware solutions?

What you will do

• Provide exceptional customer support via emails and calls
• Manage partner requests according to assigned tasks
• Handle account services, data updates, identification issues, and account closures
• Maintain clear and structured case documentation
• Collaborate with internal teams to ensure efficient issue resolution
• Meet team KPIs
• Always be
  -
  - date with
  - edge technology
• Securely work with
  - ' sensitive information
• Apply the latest customer happiness practices

What you need to succeed in this role

• Excellent English and German skills (C1 for both spoken and written)
• Experience in customer support
• Background in banking or financial services
• Analytical and research skills
• Strong attention to detail and reliability when handling sensitive or legal information
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus

• Proficiency in using Zendesk and Jira

Benefits and Perks

• Fixed schedule: 9 AM - 6 PM CET
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and
  - lasting cooperation
• Greenhouse conditions for
  - development
• The terms and benefits may vary depending on engagement type; specific terms will be defined in your agreement if selected

About Support
Your
App

Support
Your
App is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010,
- 've become an industry leader in premium outsourced customer support with 8 hubs worldwide. We treat our team like our clients, offering an individual approach and a positive experience. We welcome people with various backgrounds and experiences. Send your CV in English highlighting your outstanding skills!

Visit our website: www.supportyourapp.com

Disclaimer: We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics prohibited by law. Your personal data will be processed as described in the Support
Your
App Candidate Privacy Notice.

Job details

• Seniority level: Associate
• Employment type: Contract
• Job function: Customer Service
• Industries: IT Services and IT Consulting

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Your
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