(Fluent German & English) Technical Support Consultant (Remotely)

(Fluent German & English) Technical Support Consultant (Remotely)
Lisboa
Lisboa, Lisboa, Portugal

(fluent German & English) Technical Support Consultant (remotely)4 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features. Passionate about the world of tech? What if you had a chance to be a part of the world's leading Saa
S, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. What you will
- Provide exceptional customer support via emails, calls and
- Troubleshoot technical issues and provide
-
- step guidance to
- Collaborate with other departments to resolve customer
- Escalate complex issues to the appropriate team for
- Document customer
- Improve customer support processes and
- Maintain high level of product
- Stay up to date with the product updates and changes
What you need to succeed in this
- Excellent German (C2 level) and English is a must (both spoken and written)- At least 1-2 years of experience in customer support in
- paced
- Strong
- solving and troubleshooting
- Attention to
- Familiarity with CRM systems and basic technical
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Benefits and Perks- Fixed schedule: Monday to Friday, 10 AM-7 PM, CET- Opportunity to work fully
- Inclusive international
- Compensation in USD- Good bonuses for referring
- Paid intensive training and
- Work-life
- Responsive management interested in your growth and
- lasting
- Greenhouse conditions for
-
- The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees;



independent contractorsmay not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
Who we are
Support
Your
App is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!DISCLAIMERWe are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the Support
You
App Candidate Privacy Notice. Visit our website: www.Supportyourapp. Com
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Your
App by 2x
Seniority level
Associate
Employment type
Contract
Job function
Customer Service
Industries
IT Services and IT Consulting#J-18808-Ljbffr