Forex - Client Services Analyst Trainee Lisboa

Overview

Forex - Client Services Analyst Trainee at BNP Paribas CIB

Keywords: Capital Markets, FX, FI, EQD, Structured Products, Rates, Credits,
- Commerce, Data Analytics, Client Support

Responsibilities

• Client Enablement
  • Responsible for managing and implementing all Client/User Enablement requests to BNP Paribas electronic trading platforms including our Single dealer Platform (Cortex Suites, Smart Derivatives) and Multi Dealer platforms such as Bloomberg, Tradeweb, FXall, 360t and FIX API connections.
  • Maintain relationships with Sales, Trading and IT Support Teams to configure Pricing and Client margin across platforms.
• Business Support
  • Resolve issues across all BNP Paribas electronic products and services with quick and effective resolutions.
  • Ensure clients are connected, being priced and able to trade at all times.
  • Monitor the status of systems and electronic trade flows.
  • Use
    - mining analysis tools to identify issues and provide business support to Trading & Sales.
  • Collaborate with IT, Credit Risk, Legal, Compliance, and other teams as needed.
• Pricing Configuration
  • Manage all pricing and tier changes for Sales and Trading in the respective gateways.
  • Control price changes and limits across products, ensuring proper approval before implementation.
• e
  Business Optimisation
  • Engage clients: monitor new activity and dormant users, follow up on credit and limit issues.
  • Conduct client feedback surveys to ensure ECS meets customer expectations and informs product development.
  • Record all Client Engagement activities in the ecommerce CRM for accurate MIS on Client Engagement.
  • Review manual processes and suggest new operating models to improve efficiency.

Profile And Skills To Success

• Academic background in Engineering, Mathematics, Finance, Economics or similar.
• Understanding and interest in the financial world.
• Fluency in English.
• Excellent communication skills and client focus.
• Strong teamwork with the ability to work autonomously.
• Strong analytical and
  - solving skills.
• Ability to work under tight deadlines and good organisational skills.
• Strong Excel knowledge.
• Python and other IT coding skills.

About The Team

Electronic Client Solutions (ECS) is a global team within the COO group, with teams in London, Lisbon, New York and Singapore. ECS represents the backbone of BNP Paribas’s Electronic trading offering, providing a single point of contact for Client queries across electronic products and services. ECS supports Clients, Trading venues and external counterparties, and is responsible for Client enablement, Client Support and vendor relationships across all Ecommerce platforms.

Why Join BNP Paribas?

• Leading banking institution with international reach and a presence in Portugal since 1985.
• Commitment to diversity and inclusion as part of recruitment policy.
• Hybrid/Remote working framework under Smart Working, with equipment and allowances provided where applicable.

BNP Paribas is an equal opportunity employer and is committed to ensuring that no individual is discriminated against on grounds of age, disability, gender, pregnancy, race, religion, sexual orientation, or other status. We strive for a balanced work environment and offer flexible working arrangements where possible.

Please note that only applications submitted in English will be considered. If selected, further documentation may be requested to support the hiring process.

Job function: Information Technology | Industry: Banking and Financial Services | Employment type: Full-time