Fraud & Risk Specialist (German-Speaking) - Global e-Commerce

Job Title

Fraud & Risk Specialist (German-Speaking) - Global
- Commerce

Company Overview

Concentrix is a global technology and services leader powering the brands of the future. Operating in over 70 countries, the company is recognized with awards such as "World's Best Workplaces, " "Best Companies for Career Growth, " and "Best Company Culture. "

Location

Lisbon, Portugal (On‑Site). Address: PRT Lisbon – Av. Mediterraneo, N°1.

What You Will Do In This Role

• Monitor transactions and activities to detect suspicious or fraudulent behavior.
• Use tools, reports, and alerts to identify and investigate potential fraud cases.
• Document fraud incidents thoroughly and prepare reports.
• Analyse operational losses and identify root causes to support prevention strategies.
• Ensure adherence to internal controls and regulatory compliance (e. g. , AML, KYC).
• Assist in implementing fraud detection systems and improving control measures.
• Collaborate with internal teams such as Legal, Compliance, and Customer Service.
• Communicate investigation findings to management and stakeholders.

Your Qualifications

• Fluent in German (C1) and English (B2) – verbal and written.
• Minimum of 2 years’ experience in e‑commerce fraud or customer service.
• Experience in fraud, abuse, or cybercrime investigations is a strong plus.
• Highly analytical, detail‑oriented, and meticulous; skilled in documenting findings using templates and guidelines.
• Strong problem‑solving and prioritization skills with a proactive mindset for continuous improvement.
• Ability to gather and synthesize information from multiple sources to support investigation hypotheses.
• Organised, results‑driven, and composed under pressure; proficient in Microsoft Word and Excel.

Benefits

• Competitive salary (base and additional bonuses).
• Central location in Lisbon, Portugal.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project.
• Career development programs.

Equal Opportunity Employer

Concentrix is an equal‑opportunity employer committed to a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications.

Eligibility to Work

Only applicants legally authorized to work in Portugal will be considered for this position.

Reference

R1683409

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Other Information

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