Fraud & Risk Specialist (Italian-Speaking) - Global e-Commerce

Fraud & Risk Specialist (Italian‑Speaking) – Global e‑Commerce

Join us at Concentrix as a Fraud & Risk Specialist based in Lisbon, Portugal, helping clients protect their customers from fraud while driving business growth.

Responsibilities

• Monitor transactions and activities to detect suspicious or fraudulent behavior.
• Use tools, reports, and alerts to identify and elevate potential fraud cases.
• Investigate fraud incidents and ensure thorough case documentation.
• Analyze operational losses and identify root causes to support prevention strategies.
• Ensure adherence to internal controls and regulatory compliance (e. g. , AML, KYC).
• Assist in implementing fraud detection systems and improving control measures.
• Collaborate with internal teams such as Legal, Compliance, and Customer Service.
• Prepare reports and communicate investigation findings to management and stakeholders.

Qualifications

• Fluent in Italian (C1) verbal and written.
• Fluent in English (B2) verbal and written.
• Minimum of 2 years’ experience in e‑commerce fraud or customer service.
• Experience in fraud, abuse, or cyber‑crime investigations is a strong plus.
• Highly analytical, detail‑oriented, and meticulous; skilled in documenting findings using templates and guidelines.
• Strong problem‑solving and prioritization skills; proactive mindset with a focus on continuous improvement.
• Ability to gather and synthesize information from multiple sources to support investigation hypotheses.
• Organized, results‑driven, and composed under pressure; proficient in Microsoft Word and Excel.

Benefits

• Competitive salary (base and additional bonuses).
• Central location in Lisbon, Portugal.
• Bring‑a‑friend referral bonus opportunities.
• Full paid training on the company and the project you’ll be working on.
• Career development programs.

Equal Opportunity Employer

We're proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

Only applicants who are legally authorized to work in Portugal will be considered for this position.

Location

PRT Lisbon – Av. Mediterraneo, N°1

Time Type

Full‑time

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Job ID

R1683404