(French & English) Helpdesk Technician Oeiras

Overview

About the job (French & English) Helpdesk Technician

Full-time position in IT / Helpdesk. Our client is a French company, a leader in the customized assistance industry. The role focuses on IT & CRM solutions, delivering excellent and professional service.

Responsibilities

• Manage the communication with all external suppliers
• Ensure compliance in terms of SLAs
• Implement and inform partners of the new versions of the contact center solutions
• Handle and escalate incidents through the ticketing system and inform internally about potential impact
• Work closely with the CRM Product team and the business teams to define and implement new contact center solutions (e. g. , voice, SMS, chat and Whats
  App)
• Provide improvement ideas to grow the operations performances
• Help design, build and implement the omnichannel project
• Support transitions and assist the omnichannel transformation
• Stay up to date on specific topics and participate in benchmarks (workforce management, asynchronous chat, Whats
  App push)

Requirements

• Excellent communication skills in English (French is preferable)
• At least 3 years of experience working in a contact center environment
• Able to
  - task, be proactive and have good time management
• Strong knowledge of contact center specifics (IVR management, channel automation, call distribution, etc. )
• Technical mind and
  - solving skills

Benefits

• Attractive salary
• Permanent contract
• Health insurance
• Meal allowance
• Transport subsidy
• Great office space in Oeiras (with good public transport access)

The Process

1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!