French and English Customer Advisor - Lisbon Setúbal

French and English Customer Advisor - Lisbon
Setúbal
Setúbal, Setubal, Portugal

We are looking for a bilingual Customer Service Representative, fluent in French and English, to join our dynamic and international team in Lisbon.

This role plays a key part in ensuring smooth communication between clients and employees, guaranteeing
- quality and efficient service delivery.

Key Responsibilities:

✅ Coordinate with employees to ensure timely execution of services

✅ Support clients during the onboarding process, ensuring accurate data collection

✅ Troubleshoot service execution issues (e. g. , access difficulties)

✅ Manage client feedback, including complaints, damages, or quality concerns

✅ Handle employee absences according to internal procedures

✅ Ensure clients' payment information is accurate and up to date

✅ Respond to employee inquiries about contracts and payroll

✅ Provide performance feedback to employees and escalate issues when necessary

✅ Process contract changes as needed

✅ Assist in planning and organizing events for employees and clients

✅ Make regular contact with employees and clients to ensure service quality and gather feedback