French and English Customer Advisor - Lisbon Lisboa

French and English Customer Advisor - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

We are looking for a bilingual Customer Service Representative, fluent in French and English, to join our dynamic and international team in Lisbon.

This role plays a key part in ensuring smooth communication between clients and employees, guaranteeing
- quality and efficient service delivery.

Key Responsibilities:

✅ Coordinate with employees to ensure timely execution of services

✅ Support clients during the onboarding process, ensuring accurate data collection

✅ Troubleshoot service execution issues (e. g. , access difficulties)

✅ Manage client feedback, including complaints, damages, or quality concerns

✅ Handle employee absences according to internal procedures

✅ Ensure clients' payment information is accurate and up to date

✅ Respond to employee inquiries about contracts and payroll

✅ Provide performance feedback to employees and escalate issues when necessary

✅ Process contract changes as needed

✅ Assist in planning and organizing events for employees and clients

✅ Make regular contact with employees and clients to ensure service quality and gather feedback

Your Profile: Fluency in French and English (C1)

Strong interpersonal and communication skills

Customer-focused with great phone etiquette and
- building skills

Ambitious, committed, and eager to grow professionally

Problem-solver with strong attention to detail

What We Offer:

Competitive salary package

Join a growing international project

Real career progression opportunities

A collaborative, dynamic, and innovative work environment - hybrid in Lisbon!

Ready to take the next step in your career?

Join us in Lisbon and be part of building something truly unique from the ground up!