French (B2) Speaking Customer Advisor (Email & Chat Support Only) Porto

French (B2) Speaking Customer Advisor (Email & Chat Support Only)
Porto
Porto, Porto District, Portugal

Join a leading global technology company and become a key member of a team dedicated to providing exceptional customer support for a global social media platform. We are looking for a passionate and
- oriented individual with a B2+ level of French to join our
- site team in the vibrant city of Porto. You will be part of a dynamic, multicultural environment, working on a
- impact project that ensures a positive and seamless experience for users. This is an excellent opportunity for anyone looking to build a career in customer support and technology, regardless of prior experience.

Your Role and Responsibilities

As a French-Speaking Customer Advisor, you will be the primary point of contact for users, providing support exclusively through email and chat. Your main responsibility is to provide friendly, accurate, and timely assistance to resolve inquiries, troubleshoot issues, and ensure a positive user experience. You will be instrumental in maintaining user trust and satisfaction by upholding the highest standards of service.

Key responsibilities include:

• Email & Chat Support:
  
  Handle a high volume of customer inquiries through email and chat, providing clear, concise, and professional solutions to user problems.
• Troubleshooting & Problem Solving:
  
  Assist users with common technical issues,
  - related questions, and general product inquiries by guiding them through effective solutions.
• Documentation & Reporting:
  
  Accurately log all customer interactions, issues, and resolutions in our CRM system. This data is vital for contributing to knowledge bases and improving internal processes.
• Team Collaboration:
  
  Work closely with other team members and supervisors to escalate complex issues and ensure a seamless support experience for the customer.
• User-Centric Approach:
  
  Maintain a high level of empathy and professionalism in every interaction, ensuring every user feels heard, valued, and supported.

Candidate Profile

We are looking for individuals who are not only proficient in the required languages but also possess the right mindset for this challenging and rewarding role.

Essential Requirements:

• French Proficiency:
  
  A minimum of B2 level or higher in both written and spoken French is a must.
• English Proficiency:
  
  A professional working proficiency in English (B2 level or higher ) is required for internal communication, training, and documentation.
• Communication Skills:
  
  Excellent written communication and
  - solving skills with a keen eye for detail.
• Team Player:
  
  The ability to work collaboratively in a
  - paced team environment.
• Location:
  
  You must be willing to work
  - site in our modern office in Porto.
• Adaptability:
  
  The ability to learn new tools and processes quickly and adapt to evolving project requirements.

Preferred Qualifications:

• Prior Experience:
  
  While not mandatory, previous experience in a customer service role, particularly with email and chat support, is a significant advantage.
• Technical Skills:
  
  Comfort with using various software and customer relationship management (CRM) tools.

Compensation and Benefits

This role comes with a comprehensive package designed to support your professional and personal life.

• €3, 000 Signing Bonus:
  
  A generous
  - time bonus to be paid upon signing and starting the position.
• Competitive Salary:
  
  An attractive base salary that recognizes your skills and contributions.
• Relocation Package (for international hires):
  
  We will provide a
  - way flight ticket to Porto and support with initial accommodation to ensure a smooth transition to your new home.
• Health and Life Insurance:
  
  Comprehensive coverage to ensure your
  - being and peace of mind.
• Career Growth:
  
  Access to continuous training, professional development, and career growth opportunities within a major global technology company.
• Additional Benefits:
  
  Enjoy a range of additional benefits, including
  - based bonuses, a dynamic work environment, and
  - building activities.

Life in Porto