French Beauty & Luxe Advisor Lisboa

French Beauty & Luxe Advisor
Lisboa
Lisboa, Lisboa, Portugal

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French-Speaking Beauty Customer Service Analyst Lisbon

1, 000 Exclusive Sign-On Bonus | Luxury Industry Opportunity

We are seeking highly articulate and
- driven professionals to join our Lisbon-based team as Beauty Customer Service Analysts, representing a global leader in the luxury cosmetics and skincare sector.

This role offers the opportunity to engage with a prestigious clientele and embody the values of excellence, refinement, and innovation that define the luxury beauty experience.

Your mission:

As a Beauty Customer Service Analyst, you will act as the voice of premium beauty brands, ensuring every customer interaction reflects the brands sophistication and commitment to excellence.

Your responsibilities will include:

• Providing personalized support to customers across phone, email, and chat channels
• Guiding clients through product selections, orders, returns, and
  - related inquiries
• Managing sensitive or complex cases with discretion and professionalism
• Upholding high standards of service quality and brand integrity
• Collaborating with internal teams to continuously improve the client experience
  
  
  

• Fluency in French (C2 level) written and spoken
• Proficiency in English (minimum B2 level)
• Outstanding interpersonal and communication skills
• A refined sense of client service and
  - solving acumen
• Ability to remain composed, attentive, and empathetic in all interactions
• Previous experience in customer care, retail, or the beauty/luxury sector is an asset
  
  
  

• Monthly salary: 1, 250
• 1, 000
  - on bonus exclusive to this project
• Relocation assistance for candidates moving to Lisbon
• Integration into an international, inclusive, and
  - performance work culture
• Career development opportunities within the luxury customer experience space
• Training and onboarding tailored to uphold the standards of a
  - class brand
  
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Marketing Services

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