French Claims Specialist - Miraflores [241-001699-1]

French Claims Specialist - Miraflores [241-001699-1]
Oeiras
Oeiras, Lisboa, Portugal

Are you highly motivated and looking for an experience in logistics, at a company that encourage initiative, and empower talents to evolve in their career?

Then this offer is for you!

Your role:

Reporting directly to the Activity Operations Manager, your mission is to ensure the treatment and management of minor and serious damage caused during the transport of new or used vehicles

What are going to do:

• Ensure reception of telephone calls and emails;
• Receive, analyze, process customer/supplier claims;
• Identify responsabilities and launch requests for expertise if applicable;
• Alert and monitor claims on a daily basis with the declarants;
• Manage the transport of damaged vehicles transferred to a new client, if applicable;
• Analyze, control and validate disputed purchase invoices;
• Initiate and follow, if necessary, litigation procedures until the file is closed;
• Identify and report events or malfunctions that need to be reported to management;
• Establish an activity report that summarizes key elements;
• Draw up continuous improvement processes;
• Record operations and update data in the tracking file;
• Carry out administrative follow-up until payment of the invoice by the responsible carrier;

What are we looking for:

• Fluency on Excel (advanced excel) and SAP;
• Language: French mandatory (Minimum: C1), English B2;
• Experience in claims management would be a plus;
• SAP knowledge would be a plus;

We are seeking people who:

• Have attention to detail and accuracy;
• Have good verbal and written communication skills;
• Enjoy problem solving and working with others and can work independently but collaborative with others to accomplish a common goal;
• Are autonomous and rigorous;
• Have ability to manage deadlines and priorities;
• Have ability for negotiation/argumentation;
• Have ability for arbitrage and persuasion;
• Have stress resistance capacity;
• Have customer relationship skills experience.


If this position interests you, don't hesitate to apply! We would love to meet you.