French Client Support Specialist

French Client Support Specialist
Braga
Braga, Braga, Portugal

We are looking for a French-speaking Customer Service Representative (CSR) to join our dynamic team in Braga. This is an
- site role, perfect for someone who is passionate about delivering exceptional support and looking to grow in a professional and friendly environment.

Position: Customer Service Representative – French Speaker
Location: Braga, Portugal (On-Site)
Contract: Permanent (3-Month Trial Period)

Responsibilities:

• Provide outstanding customer support via phone, email, and chat in French (C2 level required)

• Resolve inquiries and issues efficiently and professionally

• Maintain accurate records of customer interactions

• Collaborate with other departments to ensure a seamless customer experience

• Follow internal procedures and meet quality standards and KPIs

Requirements:

• Fluent French speaker (C2 level mandatory)

• Good command of English B2 (for internal communication)

• Excellent communication and interpersonal skills

• EU passport or valid work permit for Portugal

• Availability to work on rotational shifts from Monday to Friday

• Customer-focused attitude and
  - solving mindset

• Previous experience in customer support is a plus, but not required

What We Offer:

• Permanent contract (after a successful 3-month trial)

• Fixed Monday to Friday schedule – weekends off

• Meal allowance

• Performance bonus based on KPIs

• Complexity bonus for handling advanced queries

• A supportive and inclusive
  - site work environment

• Opportunities for training, growth, and internal progression