French Customer Advisor-Beauty Care Brand

French Customer Advisor-Beauty Care Brand
Viseu
Viseu, Viseu District, Portugal

For Global Services & Support project, we are looking for motivated French speakers (B2/C1) Customer Care Specialists

to join our Porto team. You will provide frontline support to users of a

leading global platform, ensuring their concerns are addressed quickly

and accurately. This is a great opportunity for candidates who are

passionate about customer service and thrive in a KPI-driven

environment.

Project: Global Tech Services & Solutions, Global Services & Support division

Location: Porto, Portugal

Start date: 30/Oct/2025 (initial
- paid training period provided)

Work Model: On-Site (relocation support provided)

• Schedule: Monday to Sunday, 10:00 to 19:00. Possible extension beyond 09:00 to 21:00 (rotative shifts). 40 hrs/week, 8 hrs/day
• Days Off: 2 rotating day

• French B2/C1 +English proficiency
• Previous Customer Service background
• Familiarity with KPIs
• Flexibility to work rotative shifts

• Handle customer requests and complaints via phone, chat, and email.
• Provide accurate guidance and solutions while maintaining a professional tone.
• Achieve and exceed KPIs related to efficiency, resolution quality, and satisfaction.
• Escalate challenging cases when necessary, ensuring proper
  - up.
• Act as a brand ambassador, maintaining a positive and supportive customer experience.

• Salary: EUR 1000 gross per month x 14 months
• Welcome Bonus: EUR 3000
• Meal Allowance (net): EUR 7. 63 per working day
• Health insurance (contribution-based) from day 1, free after 6 months of continuous employment

• From outside Portugal:
  • Room in shared apartment (utilities included, deducted from payslip).
  • Airfare reimbursement
• From inside Portugal:
  • Travel reimbursement
• Temporary Accommodation:
  • From outside Portugal: Hotel room for 28 days
  • From inside Portugal: Hotel room for 15 days