French Customer Advisor for Financial Services - Lisbon, Portugal Lisboa

French Customer Advisor for Financial Services - Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

French Customer Advisor for Financial Services - Lisbon, Portugal

Join to apply for the French Customer Advisor for Financial Services - Lisbon, Portugal role at Foundever

French Customer Advisor for Financial Services - Lisbon, Portugal

11 months ago Be among the first 25 applicants

Join to apply for the French Customer Advisor for Financial Services - Lisbon, Portugal role at Foundever

Come and work with us.

Do you want to offer solutions to customers with financial and credit card services?

Are you

Come and work with us.

Do you want to offer solutions to customers with financial and credit card services?

Are you French native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in sunny and happy Lisbon?

So we have the perfect opportunity for you!

Our client is a worldwide renowned American financial company and one of the most respected brands around the world.

As a customer service specialist in this project, your daily responsibilities will include:

• Offer solutions to customers that need assistance with financial and credit card services
• Provide customer service through phone communication
• Enrich customer experience by listening attentively to their needs and concerns, aiming for first call resolution when possible
• Build meaningful relationships, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed quality goals, compliance regulations and productivity targets
  
  

• Native or proficient level of French (C2) (mandatory)
• Advanced level of English (at least C1) both verbal and written (mandatory)
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Computer literate
• A motivated and enthusiastic personality
• Commercial behavior
• Self-organized, planning and prioritization skills
• Patience, empathy, and a unique ability to manage stress
• Ability to work under pressure and adapt quickly to adverse situations
• Technical aptitude and the ability to pick up new technology quickly
• Able to follow guidelines and instructions
• Ability to keep calm and
  - headed in critical situations
• Ability to demonstrate confidence when imparting information or dealing with troubled callers
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site)
  
  

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Outsourcing and Offshoring Consulting

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