French Customer Advisor for Financial Services - Lisbon, Portugal Lisboa

French Customer Advisor for Financial Services - Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

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French Customer Advisor for Financial Services - Lisbon, Portugal

Client:

Foundever

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

98210f8243ff

Job Views:

3

Posted:

20. 04. 2025

Expiry Date:

04. 06. 2025

Job Description:

French Customer Advisor for Financial Services - Lisbon, Portugal

Req ID#: 87730

As a customer service specialist in this project, your daily responsibilities will include:

1. Offer solutions to customers that need assistance with financial and credit card services
2. Provide customer service through phone communication
3. Enrich customer experience by listening attentively to their needs and concerns, aiming for first call resolution when possible
4. Build meaningful relationships, answering customers questions in a courteous, friendly, and professional manner
5. Meet and exceed quality goals, compliance regulations and productivity targets

To succeed in the role, you will need to have:

1. Native or proficient level of French (C2) (mandatory)
2. Advanced level of English (at least C1) both verbal and written (mandatory)
3. Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
4. Computer literate
5. A motivated and enthusiastic personality
6. Commercial behavior
7. Self-organized, planning and prioritization skills
8. Patience, empathy, and a unique ability to manage stress
9. Ability to work under pressure and adapt quickly to adverse situations
10. Technical aptitude and the ability to pick up new technology quickly
11. Able to follow guidelines and instructions
12. Ability to keep calm and
    - headed in critical situations
13. Ability to demonstrate confidence when imparting information or dealing with troubled callers
14. Must hold EU citizenship or valid work permit for Portugal
15. Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site)

Benefits:

1. Signing bonus
2. Relocation package
3. Competitive wages
4. Paid professional training
5. Employee discounts
6. Private healthcare & dental insurance (after six months of employment)
7. Growth opportunities through various development programs
8. Fun and engaging
   - wide initiatives, including our Ever
   Better wellness program
9. Job stability
10. Life-long skills and experience
11. Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!