French Customer Advisor for Financial Services Lisboa

French Customer Advisor for Financial Services
Lisboa
Lisboa, Lisboa, Portugal

French Customer Advisor for Financial Services

Mercier Consultancy Bulgaria is seeking a French Customer Advisor for Financial Services to join our team. The role involves providing excellent customer support to French-speaking clients in the financial sector, assisting with inquiries, resolving issues, and guiding clients through our financial products.

Key Responsibilities

• Support French-speaking clients via phone, email, and chat regarding financial services
• Address inquiries about financial products, services, and accounts
• Resolve issues promptly and escalate complex matters
• Maintain accurate records of customer interactions
• Collaborate with colleagues to improve customer satisfaction
• Stay informed about financial products and industry updates
• Gather feedback to help improve services

Requirements

• Fluency in French and English, both written and spoken
• Experience in customer service, preferably in financial services
• Strong analytical and
  - solving skills related to finance
• Excellent communication and interpersonal skills
• Ability to handle multiple inquiries simultaneously
• Knowledge of financial products is a plus
• Proficiency with customer service tools
• Willingness to learn and develop in the financial sector

Benefits

• Competitive salary and monthly performance bonus
• Fully paid training
• Health and private health insurance
• Additional benefits

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industry: IT Services and Consulting

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