French Customer Advisor for NIKON - Lisbon, Portugal Lisboa

French Customer Advisor for NIKON - Lisbon, Portugal

Join Nikon’s French Customer Support team and help customers worldwide. We look for native French speakers with strong English communication skills who thrive in a multicultural environment in sunny Lisbon.

Responsibilities

• Support customers by answering their questions regarding products and services via phone and email
• Offer solutions for customers demands by identifying and troubleshooting with the available resources
• Build meaningful relationships, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experiences that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

Qualifications

• Native or proficient level of French (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem‑solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High‑speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Benefits

• Signing bonus
• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program
• Job stability
• Life‑long skills and experience
• Excellent work culture

Seniority level

Entry level

Employment type

Full‑time

Job function

Customer Service

Industries

Outsourcing and Offshoring Consulting