French Customer Care for Global Retailer Remote (North of Portugal) Coimbra

Overview

French Customer Care for Global Retailer Remote (North of Portugal)

About the job

Are you a French speaker (C2 and higher) looking for a remote customer service role in Portugal? Join our team and support a globally renowned retailer while working from the comfort of your home!

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, orders, and product information.
• Handle complaints and provide effective solutions.
• Maintain accurate records of interactions.

Requirements

• Fluency in French (C1/C2) and good command of English (B2), both written and spoken
• Previous customer service experience is a plus.
• Ability to work rotational shifts, including weekends.
• Residency in Portugal (Coimbra or further north is obligatory, there is no relocation assistance for this role).
• Ability to travel to Braga for equipment collection.
• EU member state passport or a valid residence card for Portugal or a
  - seeker visa for Portugal

Work Schedule

This role is a
- time position, 40 hours a week, 8 hours a day, with a rotational pattern of shifts (there are still 5 working days a week).

• Monday to Friday: 09:00 21:30 (rotational shifts)
• Saturday: 09:00 20:00 (rotational shifts)
• Sunday: 10:00 19:00

Ready to join our team, working for a globally renowned brand without leaving your home? Apply today!

Location and Equipment

• Location: Remote (Only accepting candidates from Coimbra and further north)
• Equipment Pickup: Candidates must collect their work equipment from the client's Braga office.

Start Date and Compensation

• Start Date: March 20, 2025
• Salary: EUR 880 per month (paid over 14 months)
• Performance Bonus: EUR 170 per month (paid over 12 months)
• Other Benefits:
• Meal allowance: EUR 7. 23 per working day, net, paid in a meal card
• Health insurance: Available from day 1 (contribution required); free after 6 months
• Position Bonus: EUR 20 per month (paid over 12 months)
• Extra payment for working on public holidays and Sundays