French Customer Care for Global Retailer Remote (North of Portugal)
French Customer Care for Global Retailer Remote (North of Portugal)
Join our team as a French Customer Care Representative supporting a global retailer from the comfort of your home in Portugal.
About the job
Are you a fluent French speaker (C2 level) seeking a remote customer service role in Portugal? This is an excellent opportunity to work with a renowned retailer remotely.
Your Responsibilities:
- Provide exceptional customer service via phone, email, and chat.
- Assist customers with inquiries, orders, and product information.
- Handle complaints and provide effective solutions.
- Maintain accurate records of interactions.
Requirements:
- Fluency in French (C1/C2) and good command of English (B2), both written and spoken.
- Previous customer service experience is a plus.
- Ability to work rotational shifts, including weekends.
- Residency in Portugal (preferably Coimbra or further north); no relocation assistance provided.
- Ability to travel to Braga for equipment collection.
- EU passport, valid residence card for Portugal, or a
- seeker visa for Portugal.
Work Schedule:
This is a
- time position (40 hours/week) with rotational shifts scheduled as follows:
- Monday to Friday: 09:00 – 21:30
- Saturday: 09:00 – 20:00
- Sunday: 10:00 – 19:00
Additional Details:
- Location: Remote (candidates from Coimbra and further north only).
- Equipment pickup from Braga office.
Start Date: March 20, 2025
Salary: EUR 880/month (paid over 14 months)
Performance Bonus: EUR 170/month (paid over 12 months)
Other Benefits:
- Meal allowance: EUR 7. 23/day via meal card
- Health insurance from day 1 (contribution required); free after 6 months
- Position bonus: EUR 20/month
- Extra pay for holidays and Sundays
- Informações detalhadas sobre a oferta de emprego
Empresa: Cross Border Talents Localização: Coimbra
Coimbra, Coimbra District, PortugalPublicado: 18. 5. 2025
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