French Customer Care for Global Retailer Remote (North of Portugal) Braga

French Customer Care for Global Retailer Remote (North of Portugal)

Job Openings French Customer Care for Global Retailer Remote (North of Portugal)

About the job

Are you a French speaker (C2 and higher) looking for a remote customer service role in Portugal? Join our team and support a globally renowned retailer while working from the comfort of your home!

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, orders, and product information.
• Handle complaints and provide effective solutions.
• Maintain accurate records of interactions.

Requirements

• Fluency in French (C1/C2) and good command of English (B2), both written and spoken
• Previous customer service experience is a plus.
• Ability to work rotational shifts, including weekends.
• Residency in Portugal (Coimbra or further north is obligatory, there is no relocation assistance for this role).
• Ability to travel to Braga for equipment collection.
• EU member state passport or a valid residence card for Portugal or a
  - seeker visa for Portugal

Work Schedule

This role is a
- time position, 40 hours a week, 8 hours a day, with rotational shifts scheduled according to the day and week.

• Monday to Friday: 09:00 – 21:30 (rotational shifts)
• Saturday: 09:00 – 20:00 (rotational shifts)
• Sunday: 10:00 – 19:00

Ready to join our team, working for a globally renowned brand without leaving your home? Apply today!

• Location: Remote (Only accepting candidates from Coimbra and further north)
• Equipment Pickup: Candidates must collect their work equipment from the client's Braga office.
• Start Date: March 20, 2025
• Salary: EUR 880 per month (paid over 14 months)
• Performance Bonus: EUR 170 per month (paid over 12 months)
• Other Benefits:
  • Meal allowance: EUR 7. 23 per working day, net, paid in a meal card
  • Health insurance: Available from day 1 (contribution required); free after 6 months
  • Position Bonus: EUR 20 per month (paid over 12 months)
  • Extra payment for working on public holidays and Sundays